Returns & Refunds Policy

Last Updated: 10/2/2025

At Ralf’s Mejía, operated by RR Perfumes Corp, we want you to be completely satisfied with your purchase. Please review our Returns & Refunds Policy below.

1. Eligibility for Returns

• Products must be returned within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, perfumes, cosmetics, and personal care products that have been opened or used cannot be returned.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used fragrances and beauty products.
• Gift cards or promotional items.
• Sale or clearance items marked as “Final Sale.”

3. Return Process

1. Contact us at info@ralfmejia.com to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once approved, you will receive instructions for shipping the item back.
4. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different product, please return your original order (if eligible) and place a new order.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@ralfmejia.com with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For any questions about returns or refunds, please contact us:

RR Perfumes Corp
1133 Fashion Drive
Nanuet, NY 10954
info@ralfmejia.com